Reference

Legal Framework and Your Rights on arenadewa

The terms on this page govern how arenadewa operates for you in Indonesia, where local law and eligible regions permit access. Read through each section so you know exactly what applies to your account, your wallet activity, and how we handle your data.

Jurisdiction-Dependent AccessAccount & Wallet RightsDANA, OVO, GoPay PolicyData Handling StandardsContact & Dispute Paths
arenadewa Legal Framework and Your Rights on arenadewa
KEAMANAN & DATA AKUN

What We Do to Protect Your Account and Data

Your account security and the integrity of your data are handled through specific operational practices, not just policy text. Here is how we apply those practices day to day on arenadewa.

Data Retention

We keep your account and transaction records for the period required under applicable data-handling obligations. You may request a summary of the data we hold by contacting support with your account ID.

Cookie Handling

Cookies on arenadewa are used for session continuity — so your account stays active as you move between the lobby, wallet, and settings — and for basic analytics. No third-party advertising cookies are placed without your consent.

Account Security

Login to your account uses OTP verification sent to your registered mobile number. If you notice an unrecognised session, go to Account Settings and use the active-session log to revoke access immediately.

Change Requests

To update registered personal details — name, ID number, or linked wallet such as DANA or OVO — contact support and provide the relevant identity document. Changes take effect after verification is complete.

JALUR BANTUAN HUKUM

How to Reach Us for Legal and Policy Queries

If you have a question about these terms, a data request, or a dispute related to your account wallet, our support team handles legal-category contacts separately from general account help. Reach us through the channels below and include your account ID so we can locate your records without delay.

Live Chat Open the chat widget from any page on arenadewa. For legal or policy queries, select the Account & Policy category so your message routes to the right team without delay.
Email Support Send your legal query, data access request, or account dispute to our support email. Include your registered account ID and the specific policy section you are referencing for a faster response.
Account Help Centre Log in to your account and navigate to Help to find pre-written answers for common policy questions — covering wallet verification, data handling, and account closure procedures.

Answers to Common Legal and Policy Questions

These are the questions we receive most often about how our terms work in practice. If your question is not covered here, reach out via live chat and reference the policy section you are asking about.

Access depends on local law and the eligible regions where arenadewa operates. You are responsible for confirming that using this platform is lawful in your specific location before opening an account.

Transaction records linked to your DANA, OVO, and GoPay deposits and withdrawals are retained in your account wallet history. You can request a full transaction summary by contacting support with your account ID.

Send a data deletion request to our support email with your registered account ID. We process deletion requests in line with applicable data-handling obligations; some records may be retained as required by law.

Yes. Contact support and submit the relevant identity document. Changes to your registered name, ID number, or linked wallet — including DANA or OVO — take effect once our team completes verification.

Submit a dispute through the Account Help Centre or via email. Include your account ID, the date of the decision, and the specific policy clause you believe applies. Our team will review and respond in writing.

Updates to our terms are sent to your registered account notification channel before they take effect. Continuing to use arenadewa after that date means you accept the revised terms as stated.