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How arenadewa Handles Your Personal Data

Your account data — including your registered name, mobile number, and linked e-wallet details for DANA, OVO, or GoPay — is held under a clear set of rules we follow every time you log in, top up, or reach out to support.

DANA, OVO, GoPay wallet data protectedAccount access secured per sessionData collected only as neededContact us to request data changes

Explore the Lobby Read FAQ

What Data We Collect and Why

arenadewa Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

When you open an account with arenadewa, we collect the details you provide during registration — your mobile number, preferred e-wallet (DANA, OVO, or GoPay), and transaction history tied to your account. This data lets us process your deposits, verify withdrawals, and send you account alerts

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when your wallet balance moves. We also collect device identifiers and session data so your account stays consistent whether you switch from a phone browser to a different device mid-session — particularly useful for players in Semarang and Makassar who access the lobby on the move.
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We do not sell your personal data to third parties. Payment data connected to your DANA, OVO, or GoPay wallet is used solely to complete transactions you initiate and to confirm your identity during withdrawal checks. Cookies and local storage help us keep your session active
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without requiring a fresh login each visit. You may request a summary of the data we hold on your account by contacting our support team directly. All data handling is subject to applicable local law and eligible-region requirements.

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

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How We Protect and Manage Your Information

Cookie and Session Handling

We use session cookies to keep you logged in across pages. No payment credentials from DANA, OVO, or GoPay are stored in cookies — only a session token tied to your account ID.

Data Retention Policy

We keep your account and transaction data for as long as your account is active. If you close your account, we retain records only as required by applicable local law and then delete them.

Account Security Practices

Each login triggers a session check. If we detect an unfamiliar device or location, your account may prompt an OTP verification to your registered mobile number before granting access.

Your Right to Request Changes

You can ask us to correct, export, or delete your personal data. Submit your request via live chat or email with your registered mobile number and linked e-wallet name for identity verification.

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Reach Us About Your Privacy Rights

Your Privacy Questions Answered

These are the questions we get most often about how we handle your data on arenadewa. If your question is not covered here, our live chat support team can walk you through your account's specific data settings.

We collect your mobile number, chosen username, and the e-wallet you link — DANA, OVO, or GoPay. We also log your device type and IP address at the time of registration to secure your account.

We do not sell your data. We share transaction details only with the payment processors that handle your DANA, OVO, or GoPay transfers — and only to complete the transaction you initiated.

Your data is held while your account remains active. After account closure, we retain records only as required under applicable local law, then delete them from our active systems.

Yes. Contact our support team via live chat or email with your registered mobile number and linked e-wallet name. We will locate your records and respond to your request in line with local data rules.

Send a deletion request through live chat or email. Include your account mobile number for verification. We process deletion requests subject to any retention obligations under applicable local law.

We use session cookies to keep your account active across pages. You can block cookies in your browser settings, but doing so may interrupt your session and require you to log in again each visit.

How arenadewa Handles Your Personal Data

How We Protect and Manage Your Information

Cookie and Session Handling

Data Retention Policy

Account Security Practices

Your Right to Request Changes

Reach Us About Your Privacy Rights

Your Privacy Questions Answered

01 What personal data does arenadewa collect when I register?

02 Does arenadewa share my data with third parties?

03 How long does arenadewa keep my account data?

04 Can I request a copy of the data arenadewa holds about me?

05 How do I ask arenadewa to delete my personal data?

06 Does arenadewa use cookies, and can I turn them off?

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